Terms & conditions

The use of services provided by North East Diecast Models constitutes your acceptance of the following terms and conditions. They take effect from the date on which you first use our website(s) or purchase from us.
If you have any questions relating to these terms and conditions, please contact info@northeastdiecast.co.uk or telephone us on +44 (0) 1429 290170.
Guarantee
In addition to your statutory rights, we offer a Manufacturer’s warranty on all new products.
Defects that will be evident immediately upon delivery are required to be reported to us within five (5) days of receiving the item. Defects not reported within this time are exempt from the guarantee.
Returns policy
Your rights to return goods are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013, as well as the EU Consumer Rights Directive and our terms and conditions will not affect your statutory rights.
The returns policy forms part of our Terms and Conditions and such is binding.
Exceptions
  • The box and packaging of a collectible item is deemed to add significant value, as such this is classed as part of the product and may form the basis of a refusal for return. Under these circumstances we may offer to repair or replace the product but not the packaging.
  • Our guarantee and your right to return will be null and void if the item or packaging has been interfered with or misused in any way.
  • Damage caused by external sources or misuse does not constitute a part of this guarantee and is therefore excluded.
  • The buyer assumes all responsibility when carrying out any work or modifications on an item and acknowledges their understanding that the warranty will be voided by doing so.
  • Our guarantee does not cover consequential damages of any type.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
We are legally obliged to notify mail-order customers, of their rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By accepting our terms and conditions you are confirming that you have been informed of your legal rights using a durable medium.
Full details of the Consumer Contracts regulations can be obtained on this website.
Postage
We always endeavour to provide the quickest and best service possible, however no guarantee is made in relation to our standard or next working day delivery.
The postage policy forms part of our Terms and Conditions and such is binding.
Pricing policy
The price you pay will be the current price advertised on www.northeastdiecast.co.uk excluding any items that have been priced in error. In the event these circumstances occur you will be notified before any price adjustments are made and given the option to accept or reject the revised order.
Forthcoming Releases/Pre-order Order items
Pre-order prices are calculated using the supplier’s Recommended Retail Price (RRP). If suppliers increase the RRP, we may proportionally increase our selling price. In these instances we will contact you first and ask if you would like to maintain your order.
Refunds

The returns and refunds policy forms part of our Terms and Conditions and such is binding.
Any refunds will be issued to the card that was originally used to purchase the goods, usually on the day that the item arrives back with us. Once refunded the card issuer may take between 7 – 10 days to process the money back into your account.
Cheque refunds will usually be processed by us within three to five days of the item arriving with us, the cheque will then be subject to the normal clearing time of your bank

Product descriptions and images
We make every effort to ensure that product descriptions and the related images are correct, however in some cases we may use a stock image of the item or accidentally list a picture of a different item. Due to this all images should be treated as being for illustration purposes only, it is the customer’s responsibility to verify that the product description is correct for the item they are ordering.
Order acceptance
All items, offers, specifications and prices are correct and believed in good faith at the time of quotation, but may change due to circumstances beyond our control. Your order will be deemed to have been accepted when we despatch to you the goods which form the subject matter of your order. It is the customer’s obligation to check when ordering that the quantity and description of the items ordered is correct. This can be done by viewing your online account or the order confirmation email that is sent to the registered email address.
Order cancellation
Customers have the right to cancel any order before it has been despatched. This done by contacting us using the details listed here. In the event a customer wishes to cancel an order after it has been despatched we require the customer to return the item to us within 14 days of receiving their parcel.
Data storage and privacy policy
All details relating to our privacy policy can be found here.